Overview
The AI Support Agent is a voice + SMS assistant integrated into your website to ensure you never miss a lead again.
Using ElevenLabs voice technology and Twilio telephony, it answers calls, responds to texts, books appointments, and sends automated follow-ups — fully trained on your business knowledge and tone.
Every integration is fully functional at handover and tested live before launch.
What’s Included
Discovery & Conversation Design
Goal mapping: purpose, tone, language (EN / TR), and operating hours.
Conversation flow design – greetings, lead-qualification questions, and escalation paths.
Customized call / chat scripts with intent and fallback responses.
Knowledge Base Training
Creation of a structured FAQ and service database from your business materials.
Includes pricing, policies, locations, and custom answers for 100+ possible questions.
Continuous reference file (Google Sheet or Doc) for future updates.
Voice Setup with ElevenLabs
Selection of AI voice model matching your brand tone and accent.
Configuration of speech speed, pauses, and pronunciation rules.
Voice agent connected to your business knowledge for live responses.
Twilio Phone & SMS Integration
Twilio number setup (local or toll-free line).
Call routing logic (available / after-hours / voicemail flows).
Automatic SMS replies for missed calls and lead capture.
Two-way SMS communication + template library (thank you, confirmation, reminders).
Booking & Calendar Automation
Integration with Squarespace Scheduling, Calendly, or Google Calendar.
Agent checks availability and books appointments in real time.
Automated confirmation and reminder texts to clients.
Lead Tracking & Notifications
Google Sheets lead database connected to all interactions.
Data captured: name, phone, intent, timestamp, call status.
Optional email or WhatsApp alerts for new leads.
Testing & Go-Live
20+ live test scenarios for accuracy and response quality.
Debugging and fine-tuning before launch.
Final handover with one-page admin guide + video walkthrough.
Deliverables Summary
Trained AI voice agent (ElevenLabs)
Twilio call & SMS integration
Booking & calendar automation
Lead tracking sheet + alerts
Knowledge Base & conversation scripts
Testing & handover documentation
What’s Included in the Fee
Conversation design & training✅
ElevenLabs voice configuration✅
Twilio call + SMS setup✅
Booking integration✅
Lead tracking sheet✅
Third-party subscriptions❌
Ongoing monthly monitoring❌ (available as add-on $250/mo)
Typical Ongoing Costs (Not Included)
ElevenLabs (Pro Plan) $22 – $99 / month
Twilio (local number + usage) $1 number + $0.007 / SMS + $0.014 / min (call)
Booking tool (optional) $16 – $30 / month